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Using the WebDAV protocol is a convenient way to download data from DataHub. WebDAV is compatible with multiple software tools and libraries, such as web browsers, WinSCP, operating system-specific file browsers and Cyberduck. 

In this knowledge base article we limit ourselves to the use of web browsers and Cyberduck.

Step 1 - Open the portal

Open the Direct download page in the DataHub portal.

Make sure to login and don't forget to check the I'm not a robot Captcha.


Step 2 - Generate a temporary password (24 hour life time)

You will find your user name and a generated password on the Direct download page 


Top tip!

The buttons on the right immediately copy the contents of the box to your clipboard.

Use in Cyberduck

Step 3 - Download, Open and Connect via Cyberduck

Use the appropriate buttons. Make sure that Cyberduck (or another WebDAV compatible application) is installed before using the "Open Cyberduck" button

Step 4 - enter the connection information in Cyberduck

Click on Open Connection.

Choose WebDAV(HTTPS) in the upper dropdown. 

 Enter the login information from the BigCommerce control panel into Cyberduck/

  • Server -
  • Username - this is the username you copied from a previous step
  • Password - this is the password you copied from a previous step

You many need to uncheck the Anonymous Login check box to input your username and password

Click Connect. When the login is successful, you will see your collections.

Use in Browser 

Step 3 - Open, Connect and browse through your favorite browser

Open your favorite browser(Chrome, Firefox, Internet Explorer etc)

Enter  in the address bar. 

You will get a pop-up requesting a username and password. 

  • Username - this is the username you copied from the previous step
  • Password - this is the password you copied from the previous step

After entering these credentials you will be able to browse through your data and download your data. 

Use in Linux

There are several ways to access WebDAV in Linux. We recommend the following two ways.

  1. Mount WebDAV through davfs2
  2. Download a collection directly through wget

There are advantages and disadvantages to both methods. Using wget you will download the entire collection directly and fast to your local share.

davfs2 will make all files of a collection accessible without downloading all. Furthermore it caches files that were opened before speeding up repeated access. This can be a benefit in certain applications. But can be a drawback when many big files need to be downloaded.

# Make sure the package davfs2 has been installed
sudo mount -t davfs /path/to/mount
/usr/bin/wget \
    --mirror \   
    --no-host-directories \
    --no-parent \
    --reject 'index.*' \
    --user <user> \
    --ask-password \

Use in Windows Explorer (not recommended)

There is a known limitation in the default WebDAV driver for Windows. The maximum filesize is set to 50 MB and can be expanded to about 4 GB using a registry hack.

More information on how to change this setting can be found on the Microsoft Support website.
Be aware that changing the Windows registry is risky and if you decide to do so, it is on your own risk!

Instead, for transferring large files, we recommend to use the Cyberduck client (described above).

Step 3 - Add WebDAV in Windows 

Open My Computer ( + E)

Click Map network drive 

Choose a new drive letter, in Folder enter , Disable Reconnect at Logon , Enable Connect using different credentials. 

In the pop-up please enter the credentials as provided on the website (see above)

You can now browse your data from the drive letter you choose.

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